Medical Support

To request Instructions for Use for any of our products, please click on the link provided to complete a brief request form. A member of our Customer Care Team will reach out to you.

For  information on how to properly reprocess your products as well as compatible reprocessing  methods please contact Customer Care.

For further information on how to care and handle your product to ensure the longevity of your product we have created brief video clips for viewing.

Should your Optim medical product ever require service or repair, please click on the link for more information to assist in you the process.

Product knowledge and proper handling are important to the life of your medical equipment. Optim wants to ensure that your office staff are properly educated in all aspects of product usage. If you would like more information on training for product handling as well as care please click the link for more information on how we can help.

Optim’s ENTity Service Agreement program is designed to offer customers the ultimate in equipment support, budget-security, and predictable equipment availability.

Optim stands behind the quality of our medical product with standard 1 and 2 year manufacturer’s warranties, click for more information.

Please take a moment to complete our online form to register your new Optim product so we may keep you informed of new products or product changes.

Optim’s financing partner, Stearn’s Bank, is there to assist in making the purchase of Optim equipment easy. Click for more information.

To request Instructions for Use for any of our products, please click on the link provided to complete a brief request form. A member of our Customer Care Team will reach out to you.

For  information on how to properly reprocess your products as well as compatible reprocessing  methods please contact Customer Care.

For further information on how to care and handle your product to ensure the longevity of your product we have created brief video clips for viewing.

Medical Support
  • To request Instructions for the Use of any of our products, please click on the link provided to complete a brief request form. A member of our Customer Care Team will reach out to you.
    Product IFU Request
  • For information on how to properly reprocess your products as well as compatible reprocessing methods please contact Customer Care. 
    Endoscope Reprocessing
  • For further information on how to care and handle your product to ensure the longevity of your product, we have created brief video clips for viewing.
    Endoscope Care & Handling
  • Should your Optim medical product ever require service or repair, please click on the link for more information to assist in you the process.
    Service/Repair Request
  • Product knowledge and proper handling are important to the life of your medical equipment.  Optim wants to ensure that your office staff are properly educated in all aspects of product usage.  If you would like more information on training for product handling as well as care please click the link for more information on how we can help.
    In-Service/Training Request
  • Optim’s ENTity Service Agreement program is designed to offer customers the ultimate in equipment support, budget-security, and predictable equipment availability. Service Agreement
  • Optim stands behind the quality of our medical product with standard 1 and 2 year manufacturer’s warranties, click for more information.
    Warranty Information
  • Please take a moment to complete our online form to register your new Optim product so we may keep you informed of new products or product changes. Product Registration
  • Optim’s financing partner, Stearn’s Bank, is there to assist in making the purchase of Optim equipment easy.  Click for more information. Stearns Bank Financing