Service and Repair

Expert service is always at hand

Should an Optim product ever need service or repair, we provide expert, responsive service right here in the USA at our manufacturing facilities in Sturbridge, Massachusetts.

Optim requires that a Return Material Authorization (RMA) be obtained prior to sending your equipment in for repair. To obtain an RMA please contact our office or complete the following form:

RMA Request Form

Medical Endoscopes and accessories:
Gwen O’Brien
Phone: 800.225.7486 / 508.347.5100, Ext. 5180

Industrial Fiberscopes, Videoscopes, Portable Lighting and accessories:
Anna Melander
Phone: 800.225.7486 / 508.347.5100, Ext. 5181

When returning your equipment, please include all related accessories and return in the original carrying case.  Please be sure to properly reprocess products prior to returning to Optim.

Ship to:

Optim LLC
64 Technology Park Road
Sturbridge, MA 01566
Attn: RMA#________________ 

Optim Authorized Service and Repair Providers:

Erpa Instruments
Contact: Ernst Paar
Hydrograaf 8
The Netherlands

Phone 0031-26-4950973
Fax 0031-26-4950974